Problem Reported

User email notifications no longer send with the “Send notification email” option checked

Recent Change (Routine)

A Create & Update flow was added with an Update Record element at the end. Standard Salesforce functionality, very normal, nothing crazy here.

Troubleshooting

This was a process to discover a Salesforce bug:

• Checked Debug Log
  • No errors
• Checked Email Log
  • Emails not being created if the new flow was activated
• Deactivated new flow
  • Fixed the email problem but eliminated the new requested updated to automation
• Incrementally removed portions of the flow to identify a specific cause
  • NO EMAIL until the Update Record element was removed
    • The Update Record element is needed to apply the flow updates. THAT WON’T WORK!
• Created a simple flow that had only an Update Record element
  • NO EMAIL
• Created a simple flow that had only an Update Record element on a different object
  • NO EMAIL
• Created a simple flow that had only an Update Record element on a different totally new custom object
  • NO EMAIL

Conclusion

Salesforce has a bug that prevents user change emails if there is a flow that runs a User Update Record if the record’s Owner ID is changed and Owner ID changes are not ignored.

Work-Around

Ignore Owner ID changes. Set the entry conditions to avoid running when the Owner ID changes. This can be done through a Decision element as well.

This is not ideal, but for the customer it was an acceptable work-around.